Average Reviews:
(More customer reviews)The good news: the software performs beautifully...when it performs--picture quality is excellent, and, to my eye, tangibly superior to its competitors.
First, let me state that my desktop is state of the art: I am using an nvidia graphics card (>400 dollars), an i7 cpu, 12 gigs of ram, and a completely updated vista-64 OS, including the most recent drivers. I am not experiencing any problems with any of my other major software packages, e.g., cs4 (heavily graphics card dependent), office, or visual studio. So, I think it very unlikely that the source of the following problem resides any where other than the product under review.
With that said, here's the bad news: I average 1 complete computer freeze per day using the program, and it is a freeze requiring reboot, i. e., the freeze is pre-emptive: I cannot access any other menu, not even the task manager. The stalled program presents the usual "would you like to transmit details of the issue to the publisher of the program" form, but I cannot make selections in that menu. I have deleted and reinstalled the software several times, including a thorough, manual cleanse of any detritus left in the registry by the uninstall. My efforts proved a waste of time. I had surmised that complete lock-ups of my computer were events XP had made a residue of the past. Not so, friends! Corel has re-introduced them!!
On the cosmetic and customer usage side, many of the menu choices, and several of the stylistic elements that made the precursor, winDVD-9, so attractive to me have changed or disappeared. For instance, I like to run a video in a reduced window when I am writing code, playing mah jong, and the like. This version no longer permits me to toggle the playback's display control panel on and off, so that forces me to commit more display real estate than I wish--it is a small grievance, but aggravating. Another incidental aggravation is the help window. The user is presented with a control panel that blanks out the center of the display, and asks him to select a help link, which then opens another window, and both windows remain visible. Who implemented this program? The boss' niece?
I had great hopes for this software, thinking it would build on the previous versions' excellent picture quality and user friendliness. Alas, not to be. In fact, it completely misreads and misimplements the icc profile I have created for this monitor using color calibration hardware--I managed to tweak the picture using the nVidia control panel, but you might not be able to do this. I did not see these visual problems with windvd_9 on this same configuration. Why don't I continue using the previous version, you ask? That version doesn't play all blu-rays, since the standards for this technology are still in flux, and Corel is unwilling to provide the updates to maintain that program's usefulness. Now, doesn't that stand to reason?
The corker to all this, as I see it, is the virtual isolation of the technical support staff from the consumer. There is a 15 dollar charge for direct telephone assistance charged incrementally (hey, my 100 dollar program cost me 300 dollars in support to finally understand that it fails altogether! Now, that's what I call business ethics!!); and internet based email support is sub-standard, with lag times of 48 to 96 hours between posting your request and a reply. Add to this, that the advice is almost never useful, (it hasn't been for me, at any rate) merely advising the user to read, say, the FAQ on how to install, or how to turn it on, or some other equally trivial, irrelevant advice.
I cannot recommend this software to prospective buyers until it is revised and re-marketed.
Serious flaws.
tlt-
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