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(More customer reviews)I bought this to put on a brand new, virgin MacBook Pro. I already had a full version of 8.1 on my previous MacBook which is why I bought the upgrade. Being new to Macs, I installed this and all of my other initial software under the watchful eye of a "Genius" at a local Apple store. We were both suprised when the 9.0 upgrade installation did not demand proof of the 8.1 full version.
A few weeks later, I discovered that I was unable to print PDFs from my other applications. They would appear to print but I was never asked for a filename and they ended up jammed in the Adobe printer's print queue never to be coaxed out. I got an Indian support person on the phone first thing in the morning. She was clearly reading from a script and either incapable of or uninterested in listening. After 25 minutes of muffeled heavy breathing she decided that my 9.0 installation CD was somehow corrupted and put me in another queue to get a replacement sent to me in "about a week".
Meanwhile, I needed the missing functionality. I tried several itterations of installing and uninstalling 8.1 and 9.0 in different orders. Finally I uninstalled everything, put all adobe installation folders in the trash and started fresh with 8.1. After all, it worked on my former MacBook which was only a little more than a year old. It should work on this one right? Wrong. Same problem.
I called Adobe technical support again. After 28 minutes on hold, they hung up on me. I called back. After 55 minutes on hold, I got another Indian who told me I had been waiting in the wrong queue. The person she transferred me to (after another 5 minute hold) told me that, since I was asking for 8.1 support, whe would have to initate a "support contract" and charge me at least $39 to talk to me.
No more Adobe products for me. Never!
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