Average Reviews:
(More customer reviews)I've been a programmer for 20 years. I'm in charge of our backup system (ArcServe) at work. You'd think I could get this to work if anyone could.
First of all, this won't work from an account that has a space in the name. If so, you will need to enable the administrator account. Second, if you have multiple removable backup drives (so you can take one offsite), the automatic management of space on the backup drive will not work. When the current drive fills up, it will try to remove "restore points" from the drive that is offsite to get more space. Obviously that doesn't work.
The way it was supposed to work is that it would do a full backup at the beginning of the week and then incrementals the rest of the week. A week's worth of backups constitutes a "restore point". I'd run it for a couple weeks then swap the offsite disk. It worked for a 3-4 weeks, then it stopped being able to finish the backup by marking it done. There was a remote procedure call error. Part of the software thought the backup was successful, part of it thought it wasn't. So the next day it would try to do a full backup again instead of an incremental. Of course this used up the space on the drive much quicker.
I tried to contact Symantec support. They say there is a support contract number on the box. Be sure to record that somewhere, because they won't talk to you without it, even if you have the license key. You also can't register to open a support case without it. It comes with "basic support", which means they will only talk to you Monday-Friday 8:00-5:00. If you've bought this for home use be sure to plan to take off a day now and then to get support.
I decided I would try uninstalling the software and reinstall it to see if that would help the problem. Now it won't install because it can't find something. Either it didn't fully uninstall or it deleted something it shouldn't. Symantec's manual uninstall program didn't help.
At this point I'd recommend no one touch this product with a ten foot pole. Home users, especially, should stay away from it.
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