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(More customer reviews)I recently bought two packages of this application, one for a family member (a savvy Mac user but CADD novice) and one for myself, an experienced Microstation (Windows only) user. As always, there is a significant learning curve to any CADD application and I expected no different here. With few, if any, third-party references for the Mac version of TurboCad, all we have to rely on is the included help files, the PDF User Guide, and a few downloadable tutorials which are, in fact, hard to find.
I attempted to put together a simple sequence of topics (where to begin, what next, etc.) using the help files and user guide. First off, the help files are not accessible from the Help menu in TurboCad, but they do reside in the TurboCad application folder and are in HTML format so, no problem, we just open them in Firefox. It turns out many of the help files are "broken" which is perhaps why they don't appear in the Help menu. I am persistent, so I examined the HTML code (simple enough text files) and found that many of the included image files simply have the wrong filename. Rename the files or correct the HTML references, either way they're fixed.
Next I created a support ticket at IMSI asking about a fix for the help files. After quite some time with no response, I checked on the ticket and found it had been "resolved." I created another ticket to inquire as to the nature of the resolution: had the problem really been solved? The response I got went something like this (paraphrased):
'Your request did not appear to pertain to any resolvable issue; rather
it sounded like a bunch of complaining.'
So I replied that not only was the problem 'fixable' as I had repaired a couple of the help pages myself, it was a simple matter of editing HTML/text! This went on for several messages back and forth. Each specific question I asked was literally ignored until the very last response finally answered the main question: the issues (complaints) I raised would be fixed in the next release of the software, no ETA known.
The Mac version of TurboCad is built by another company and IMSI has no control. I've read some complaints about TurboCad support elsewhere just like I've read complaints about almost any product out there. However, their support for the Mac product is simply awful, even when compared to their support for their own venerable 'TurboCad for Windows' product line.
I am, to say the least, sorely disappointed. I even mentioned at one point in this futile exchange that I had yet to pen an Amazon review, thinking they (IMSI) might take the hint and at least pretend they were interested in the problems I was having. I take this platform seriously and would not lightly give a bad review, but this is without a doubt, some of the most condescending and worst "customer service" I've ever suffered.
I owe an apology to my in-laws for whom this was a Christmas present.
Click Here to see more reviews about: Turbocad Mac Pro V3 2D & 3D Cad for Mac
Click here for more information about Turbocad Mac Pro V3 2D & 3D Cad for Mac
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