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(More customer reviews)I had heard great things about bitdefender from my parents, who have it on their computer and have had no major issues with it, so I decided to give it a try. This was the worst decision I've ever made when it comes to anti virus software. I have had Norton, Mcafee, PC Security Shield, and Kaspersky. All of which have been pretty friendly to my pc. Bitdefender was not so kind.
I started off by trying to install it onto my computer (run on Windows xp-32 bit). Once it scanned and I got things going it suggested that I remove all my other antivirus software, ok. I proceeded to hit next to allow it to remove the software for me and all of the sudden error messages began popping up. It kept saying things like bitdefender has encountered an error and must close, you must restart your computer. I restarted only to come to a blue error screen saying my computer has shut down to prevent further damage. I restarted and hit f8 to run in safe mode, did a system restore, and tried again. Same result.
So I gave up on my computer and went to my wife's laptop with Vista. Same error messages same prompts to restart etc. Once I finally got her computer to accept the software I restarted and now faced the problem of NOTHING working. Her entire computer froze, nothing would open or do anything. I even had a hard time getting the task manager to open. So by this time I'm already frustrated and I give up on her pc and go back to mine. I did another system restore and left my computer run without protection.
I hadn't completed the full registration of my product so I had to contact customer service via email. It took them 4 days to get back to me with my problem only to instruct me to do a system dump of my information so they could analyze it. I did what they asked and waited another 4-5 days. Another email. I followed the instructions exactly in the email and encountered the same exact issues, I just took different steps to get there.
I decided to give it one more chance. I went through with the complete registration and confirmed through my email, so I could at least earn the privelage of contacting them by phone!! This wasn't much better. All 3 times I called I spoke with someone I could barely understand and had to ask "what?" several times. I followed through with everything they told me to do in the first phone call.....computer crash. So I call back again....crash. So I call back again, they tell me to do the same things again, like I didn't hear them the first time, and treat me like I'm computer illiterate.
Finally I decided to just try things on my own again using the files they had given me to download and install. I tried one more time to install the product and ignored all the error messages and the computer prompts to restart my computer. I completed the installation and ran all the clean ups through bit defender, got everything turned on and updated, and then I closed out of everything and restarted my computer manually. SUCCESS!! So far so good, I have restarted 5 times successfully and have not had any major issues.
THIS HAS BEEN A COMPLETE NIGHTMARE. I've read reviews online about how awesome BitDefender's customer service is. I beg to differ. I should have stuck with Kaspersky. I now have a 3 PC package that cost me almost 70 dollars that I barely got to work on one Computer. I'm not even going to try to go through this again on my wife's laptop.
I hope this helps anyone considering buying this product. I would definitely not reccommend.
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BitDefender Total Security 2011 gives 3 PCs two years of maximum protection against viruses, spyware, hackers, spam and other e-threats… without slowing them down! Features: Firewall; iPhone-friendly Parental Controls, for monitoring and controlling what websites your kids visit and who they IM with; QuickScan, to detect viruses in just 60 seconds; IM Encryption; Video Tutorials; a customizable dashboard that lets you choose how much or how little you want to see; system maintenance tools; File Encryption, for protecting sensitive files; File Shredder (eliminates all traces of deleted files); Laptop Mode, to prolong battery life; automatic hourly updates; and more!
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