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(More customer reviews)I have been using Trend Micro Internet Security for the past couple of years, and it's a good product. My license was up so I decided to upgrade to their Internet Security Pro program, which came out in September 2008. It has extra bells and whistles that improve your computer performance (much like Pitstop's PC Optimize or Norton 360) in addition to internet security and anti-virus protection.
The problem came in the installation. Because it wasn't just a simple 'add another year' to the existing license, but moving from one product to another product, the program simply wouldn't install. It hung up regularly during the install process and then automatically de-installed itself and shut down the computer. Frustrating!
I checked on multiple websites looking for a solution and tried all the ones I found. I talked twice to Trend Micro support people, and tried what they recommended and their suggestions didn't work either. Here's the list of suggestions received and tried that failed:
1. Running the Trend Micro Uninstall program (the "red-and-white lifesaver" icon) to de-install all previous versions of Trend Micro products that might be on my computer, one after another, and then rebooting the computer and trying to reinstall the program.
2. Uninstalling the program using CCLEANER or the UNINSTALL program in Windows XP Control Panel and then rebooting the computer and trying to reinstall the program.
3. Turning off the Windows Firewall and then rebooting and trying to reinstall the program.
What did finally work was to install the program using the CUSTOM INSTALL instead of the AUTOMATIC INSTALL program.
The idea came to me from watching where the program hung up when it was installing. It stalled and then uninstalled itself always at the same point in time: after the first round of the install procedure, when the console opens up with the six or seven red dots in a row, and then it installs each of the components. I realized it was hanging up always at the same point - installation of the Firewall.
So what I did was a CUSTOM install, where I UNCHECKED "install the Firewall". The whole program then loaded without a hitch - including the Firewall! I then updated the software and am "back in business".
I am posting this here because I did NOT find this method on line nor did the tech folks at Trend Micro suggest it - but it works.
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If you regularly shop or bank online, you need the maximum protection against identity thieves and other malicious threats. Get smart, real-time security with Trend Micro Internet Security Pro, so you can enjoy total online safety when you shop, bank, and browse whether you are at home or away. Smart security features safeguard your personal and financial information from hackers and identity thieves. These features include prevention of keyloggers from spying on your passwords, account numbers, and other personal information and remotely secure confidential files and folders in case your computer is lost or stolen. Trend Micro Internet Security Pro also includes system optimization tools which automatically check the legitimacy of Wi-Fi "hot spots" when you use your laptop on the road and easy-to-use tools to keep your computer running smoothly. Protection for up to 3 PCs per household.
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