Average Reviews:
(More customer reviews)This is a fully-functional, highly professional Photo Editor. I have attached a short video with some of the photos I have edited during my learning process.
For those who have never used a photo-editing software before, all of the choices can actually be quite intimidating. Since I had been away from working with Photo-editing for awhile, I chose to go through the tutorials, which were very helpful in getting me back up to speed. Even so, I found myself picking up the manual to look up things.
Since I will be using the software mostly for photos, I focused on that aspect, however it includes animations, panoramas, and a very nice photo file called "Serif Album Plus."
There is one thing you should know (which marked down the software a bit in stars) - getting your software installed and registered is a two-step process. After you install, you have to either go out to the web site or call an 800 number in order to finish. At that time you will be given a registration code.
The registration process says to call the 800 number, but I was aware that Serif could be registered online.
I chose to register online, and it worked, but was a bit clunky (I had to write down information to type into the registration - then do the reverse to get the number into the program). It might have gone better on the 800 number.
There was a document in the box offering a MontagePlus for free if you registered. When I did not see it in the online registration process, I contacted Customer support via the WebSite. They were prompt and courteous in their response and stated they were mailing me the software ... however it never arrived. I believe that you had to register using the 800 number in order to qualify.
During the installation process, I was asked which types of photos I wanted to open in PhotoPlusX3. I chose some that I was unable to open in other editors (including Kodak Raw Images). When I export a file as a jpg - it automatically reopens in the software I have designated for jpgs. Saving a file in PhotoPlusX3 automatically saves it as a SPP file. In order to save a new file into a jpg, you need to export, rather than save the file.
I also encountered a problem when the program stopped working while I was creating a new file. Windows notified me that there was a patch available (which I installed), but I was disappointed I wasn't notified of the patch automatically when I installed the product. (I am used to software checking for updates as a part of the installation process) The patch worked, and I was able to create the file I needed to create.
I rated the software 4 stars for the reasons that follow:
3 stars for the extra steps required for installation/registration
3 stars because I wasn't notified of the patch
3 stars because this isn't as intuitive as some of the competitors
5 stars for the tutorials - really well done and comprehensive
5 stars for the number of features
5 stars for customer service - even on a weekend!!!
If you are a beginner who just wants a few touch-ups on your pictures, you might want to go with some simpler software. However, this is really a very nice product, and can do a great deal. I do recommend it for those who are experienced or those who wish to do more with their photo projects than just simple adjustments.
EDIT ON REVIEW:
*** Since I registered with Serif, I have received a significant number of e-mails concerning offerings on other software. It appears that Serif is more interested in generating sales than in being perceived as customer oriented. The software is great, but I continue to find the aspects of dealing with the company difficult.
Since the price of many of its competitors is similar, you may wish to consider whether to go that route. I stand behind the 4 stars because of the features inside of the program, BUT wanted to alert future users as to the continued issues related to the company itself.
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Serif PhotoPlus X3
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